Terms and conditions

How to buy:

Shopping in our online shop is now so easy!

On the left side of our online shop is section Categories, where you can find our products. After what you have found the item, which you want to buy, just "click" on the Buy button and you can continue shopping. When you want to finish the order, click on Cart, where you can see your products and make changes. Then continue filling out a simple order step by step until the end of ordering process where you will pay for your purchase.

You can pay through your PayPal account or any credit or debit card, even if you do not have PayPal account. Pay with your debit or credit card as a Paypal guest in our online shop! Of course we accept money transfer from bank to bank too.

WORLDWIDE DELIVERY NOW AVAILABLE TO OVER 120 COUNTRIES by International EXPRESS MAIL SERVICE.

In the box: Select a shipping method choose one of the following options:

Express mail service - Europe     
Express mail service - Center America        
Express mail service - North America (USA)       
Express mail service - Asia   
Express mail service - Oceania       
Express mail service - South America      
Express mail service - Africa 


Delivery and Paymant Conditions

When we recieve your order, we will send you Money Request during 24 hours on Total amount to be paid. This e-mail includes description of product, total price, transport and insurance charges. When you check this e-mail, and everything is correct, Money Request can be paid by money transfer directly into our bank account or follow Pay Pal button.

Most of orders we complete up to ten working days from recieve the payment. The reason for this time is because every piece is hand made and original one. You will recieve your goods depend on choose of  transport company and your destination too. Usually you have ordered products on your adress in two weeks.

Customers in the European Community are not subject to any import duties. USA and all other countries may be charged import duty. We (Bohemiacrystalshop.com - HENES LTD) are not responsible for any customs duties, they are the responsibility of you the customer.

 

Complaints About Transport Companies

We ship our Crystal Digging through carefully selected transport companies, chosen for their quality and competitive charges. In the unlikely event of any damage in transport, please follow these instructions:

  1. Check the arrival with haulier.
  2. In the case of any packaging damage (tattered, drenched, broken tape...) make a note immediately with the haulier.
  3. Do not allow the haulier convince you that the arrival was packed badly. We take special care of packaging your Crystal products.
  4. In the case of any problem with transport company contact us as soon as possible by email. Title in your email "Transport Complaint", describe the problem, and give us your and the haulier's contact information, and the invoice (parcel) number.
  5. Shoping with us should be pleasure and wonderful experience, so we will do the best to fix situation like this for you.

 

Warranty on products

The manufacturer guarantees that the product will have the full warranty period property set appropriate standards for a period of 3 years from date of purchase, subject to normal conditions for the treatment of crystals, which you were accompanied by a warranty and the warranty on the Internet www.bohemiacrystalshop.com, without exception.


The buyer is obliged to goods supplied by the seller without undue delay and defects detected within 3 days to inform seller by email and then in writing, so that the buyer was informed within 21 days of delivery. The written notice must give the buyer found defects, must state the defects are and how they are shown. Written notice of the defects found by the buyer submits an e-mail address: info@bohemiacrystalshop.com

The complaint and re-forwarding of our product is required in all cases, submit a copy of the invoice, proof of payment and delivery, and warranty card duly completed goods whose defects are claimed. Seller assumes no liability for damages resulting from the operation of the goods, functional properties and damage from improper use of goods, as well as damage caused by external events and incorrect handling. This kind of defects are not covered by the warranty. Seller agrees to notify the customer within three working days of receipt of a written complaint about the procedure and method of settling the claim.

 

Money Back Guarantee

For your satisfaction and security, we offer a “Money back guarantee“. We understand that, when buying online, you have not had the opportunity to inspect our Crystal Products first hand. We are confident that you will be delighted with your order, but we offer this money back guarantee in order to offer you further peace of mind.

Money back conditions:

  • buyer has 10 days to inform seller by email and receive an answer from the company bohemiacrystalshop.com that takes this into account
  • the goods must be absolutely unbroken, in the original unbroken packaging, well packed, saleable
  • the buyer must return the consignment within 10 days of receipt
  • the returned consignment must contain a bill copy, an invoice copy and a properly completed guarantee form
  • we will reimburse only the price paid for the goods, not postage or packing costs
  • we return the money after when the returned products will be back in our premises
  • are only returned the money for goods, not for postage and packing, which makes in the states of the European Union with our requirements, explicit 50, - Euro
  • when you are returning the goods outside of EU, you must send it like a RETURNED GOODS with 0 value, otherwise the package will not be take over

 

Gift Voucher Terms & Conditions

This Gift Voucher can be redeemed online. This Gift Voucher has no expiry date. This Gift Voucher is excluded from a redemption guarantee, is non-replaceable, non-refundable, non-reloadable and cannot be redeemed for cash or applied to any credit card balances. Bohemiacrystalshop.com will not refund or replace, and will not be liable for, any lost or stolen Gift Vouchers. Bohemiacrystalshop.com makes no warranties, express or implied, with respect to this Gift Voucher and disclaim any warranty to the fullest extent available. www.bohemiacrystalshop.com reserves the right to add, delete or modify the general terms and conditions at any time. The use of this Gift Voucher constitutes your acceptance of our terms and conditions.

 

Arbitration clause

All property disputes arising from the purchase contract or be related to the exclusion of the general jurisdiction of the courts settled by arbitration in accordance with Act No. 216/1994 Coll., before a single arbitrator appointed by the Arbitration Court of the Czech Republic axis, ID 26988879, registered office Praha 5, Nám. 14. října 1307. The arbitration proceedings shall be conducted without an oral hearing by the Arbitration Procedure of the Arbitration Court of the Czech Republic axis, and the Rules of the costs of arbitration under the Arbitration Court of the Czech Republic axis, with which the parties before the signing of the contract notice of which are publicly available on www.rozhodcidolozka.cz and the parties according to their will is considered to be part of this agreement.

Privacy Policy

In order to process your order, we have to request some of your personal information. All data you enter into the order form is necessary for processing and delivering your ordered products. We guarantee that your information will not be used for purposes other than order execution, and will not be disclosed to any third party.

With any order placed in our online shop Bohemiacrystalshop.com customer agreed with this Terms and Conditions.